Effective Date: May 26, 2025
Store Name: Home N' Harbour
At Home N’ Harbour, your satisfaction is at the heart of everything we do. We understand that shopping online isn’t always easy—sometimes things don’t fit quite right, look different than expected, or simply change your mind. That’s perfectly okay. We’re here to help make things right.
If something’s not quite right with your order, you have 30 days from the date of delivery to request a return or exchange. No hassle. No pressure. Just a fair and thoughtful policy that puts you first.
We accept returns on most items, as long as:
The item is in new, unused, and unwashed condition
It’s in the original packaging, including any tags or accessories
The return is initiated within 30 days of receiving the order
You provide proof of purchase, such as your order number or confirmation email
We do this to ensure the integrity and hygiene of the products we resell.
To ensure quality, safety, and hygiene for all our customers, we are unable to accept returns on the following:
Items marked as Final Sale or Clearance
Gift cards or digital downloads
Personal care, intimate, or hygiene items (like shapewear or undergarments)
Customized or personalized products
If you're unsure about an item, feel free to reach out before purchasing. We're always happy to help.
If your order arrives damaged, defective, or not what you ordered, we sincerely apologize. Please contact us at support@homenharbour.com within 7 days of delivery with your order number and a clear photo of the issue. We’ll do our best to send a replacement or issue a refund as quickly as possible.
Email us at support@homenharbour.com with your order number and reason for the return.
Once your return is approved, we’ll provide instructions and a return shipping address.
Please note that return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect.
Once we receive and inspect your return, we’ll notify you about your refund status.
Once your return is approved and processed:
Refunds will be issued to your original payment method
It may take 5 to 10 business days for the refund to appear, depending on your bank or payment provider
Shipping fees are non-refundable, unless the return is due to an error on our part
If you'd like a different size, color, or item, let us know. We'll be happy to help you with an exchange as long as the original item is returned in its original condition.
We get to work on your order quickly, so if you need to cancel, please contact us within 12 hours of placing your order. If the order has already been processed or shipped, we won’t be able to cancel it—but you can still return it once it arrives.
We believe in treating our customers the way we’d want to be treated—with patience, kindness, and respect. If you have any questions or need help with your order, don’t hesitate to reach out.
Email: info@homenharbour.com
Business Hours: Monday–Friday, 9 AM – 5 PM EST
Thank you for choosing Home N’ Harbour. We appreciate your trust and will always do our best to make your experience smooth and worry-free.
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